Privacy Policy

1. Introduction

MediGo Waste ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical waste management platform (the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number, organization details)
• Waste collection requests and order information
• Location data for waste pickup and delivery
• Communication records and messages
• Payment and billing information (processed securely through third-party providers)

We also automatically collect certain information when you use the Platform, including device information, IP address, browser type, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform services
• Process and manage waste collection requests and orders
• Facilitate communication between waste generators and collection companies
• Send you notifications, updates, and important information about your account
• Ensure compliance with legal obligations and regulatory requirements
• Detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., hosting, payment processing, analytics).
• Waste Collection Companies: To facilitate waste collection services, we share necessary information (location, contact details, waste details) with authorized waste collection companies.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and safety.
• Business Transfers: In connection with any merger, sale of assets, or acquisition of all or part of our business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and operational requirements)
• Object to or restrict certain processing of your information
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active and for a reasonable period after account closure.
• Waste collection records and manifests are retained as required by law (minimum 5 years for medical waste records in South Africa).
• Financial and billing records are retained as required by tax and accounting regulations.